Privacy Policy
Last updated: April 27, 2026 | Fresh Pick Inc.
FreshPick AI is a product of Fresh Pick Inc. (Ontario Corporation No. 1001004788).
Fresh Pick Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications (including FreshKeep and FreshCheck), and related services.
1. Information We Collect
- Personal Information: When you use FreshPick AI services, we may collect personal information such as your name, email address, phone number, and business information when you register or contact us.
- User Identifiers: We collect unique user IDs and account identifiers to manage your account and personalize your experience across devices.
- Purchase History: When you subscribe to FreshKeep or FreshCheck, we collect records of your in-app purchases and subscription status to manage access to premium features.
- User Content (Photos & Food Logs): Our AI-powered produce inspection features require access to your device camera. Photos you take and food logs you create are processed to deliver the core functionality of our apps. These may be stored on our servers to provide personalized history and analytics.
- Usage Data: We collect information about how you interact with our applications, including device type, operating system, app features used, and session duration.
- Location Data: With your permission, we may collect general location data to provide region-specific services and compliance reporting.
2. How We Use Your Information
- Service Delivery: To provide, maintain, and improve our AI-powered produce inspection and quality management services.
- Subscription Management: To process and manage your in-app purchases and subscription access.
- Analytics & Improvement: To analyze usage patterns and improve the accuracy of our machine learning models.
- Communication: To send you service updates, newsletters (with your consent), and respond to your inquiries.
- Legal Compliance: To comply with applicable laws, regulations, and food safety reporting requirements.
- Security: To detect, prevent, and address technical issues, fraud, or unauthorized access.
3. Third-Party Service Providers
- We do not sell your personal information to third parties. However, we work with the following trusted service providers who may process your data on our behalf:
- RevenueCat: We use RevenueCat to manage in-app subscriptions and purchase history across platforms. RevenueCat may collect your user identifier and purchase data to handle subscription validation. See RevenueCat's Privacy Policy at revenuecat.com/privacy.
- Firebase (Google): We use Firebase for app authentication, real-time database, cloud storage, and analytics. Firebase may collect usage data and user identifiers. See Google's Privacy Policy at policies.google.com/privacy.
- Cloud Hosting & Analytics: We may use other trusted providers for cloud hosting, error tracking, and analytics, all under strict confidentiality agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation.
- Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the transaction.
4. Data Retention & Account Deletion
- We retain your data for as long as your account is active or as needed to provide services. Specifically:
- User Identifiers & Account Data: Retained for the duration of your account and deleted within 30 days of account deletion.
- Purchase History: Retained for up to 7 years as required for tax and accounting compliance.
- Photos & Food Logs (User Content): Retained until you delete them within the app or request account deletion.
- How to Delete Your Account & Data: You may request full deletion of your account and all associated personal data by emailing vuong@freshpickai.com with the subject line 'Account Deletion Request'. We will process your request within 30 days and confirm once your data has been permanently removed. You can also delete individual food logs and photos directly within the app.
5. Data Storage & Security
- Your data is stored on secure cloud servers with industry-standard encryption (AES-256 at rest, TLS 1.2+ in transit).
- We implement access controls, regular security audits, and data minimization principles to protect your information.
6. Cookies & Tracking Technologies
- Our website uses cookies and similar technologies to enhance your experience, analyze traffic, and remember your preferences.
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements (optional, requires consent).
- You can manage cookie preferences through our cookie consent banner or your browser settings.
7. Your Rights
- Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data and account (see Section 4 for instructions).
- Portability: Request transfer of your data in a machine-readable format.
- Objection: Object to processing of your data for marketing purposes.
- To exercise these rights, contact us at vuong@freshpickai.com.
8. Mobile Application Permissions
- Camera: Required for AI-powered produce inspection features. Photos are processed to deliver core app functionality.
- Storage: Used to save inspection reports and cached data for offline use.
- Notifications: Used to alert you about quality threshold breaches or system updates (optional).
- You can revoke any permission at any time through your device settings.
9. Children's Privacy
- Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
- FreshPick AI operates in Canada. If you access our services from outside Canada, your data may be transferred to and processed in Canada or other countries where our service providers operate.
- We ensure appropriate safeguards are in place for international transfers in compliance with applicable privacy laws.
11. Changes to This Policy
- We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website.
- The date at the top of this policy indicates when it was last updated. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
- If you have any questions, concerns, or requests regarding this Privacy Policy — including account deletion requests — please contact us:
- Fresh Pick AI Inc.
- 📧 vuong@freshpickai.com | vuong@freshpickai.ca
- 📞 +1 416-930-6281
- 🕐 Monday – Friday, 9 AM – 5 PM (EST)